Maintenance request

Report a Repair or Maintenance Issue

At Ray White Nexus Property Management, we want tenants to feel comfortable and supported in their rental home. If something needs attention, let our team know as soon as you can so we can look into the issue and arrange the next step.

From a leaking tap or faulty appliance to a broken fitting or heating issue, clear details help us understand the problem and respond more efficiently.

Before You Submit Your Request

Please include as much information as possible:

• Describe what is wrong and when you first noticed it
• Tell us which room or area is affected
• Add photos or videos if you can
• Let us know if the problem is getting worse or has caused damage
• Provide your best contact details if we need to arrange access

Urgent Maintenance

If the issue needs immediate attention, contact the Ray White Nexus Property Management team using the urgent maintenance details provided to you at the start of your tenancy.

For an emergency where there is an immediate risk to life or safety, call 111.
If disrepair is likely to cause injury to people or damage to property, tenants may arrange urgent repairs and seek reimbursement where they have made reasonable attempts to notify the landlord first. Keep records of contact attempts, the work and its cost. Read Tenancy Services’ guidance on urgent repairs.

Non-Urgent Maintenance

For general repairs, please complete the maintenance request form below. Our team will review the details and contact you if we need more information.

For routine work, contact your property manager before arranging a contractor yourself.

Submit Your Maintenance Request

Complete the form below with the details of the issue. Providing clear information will help our team understand what needs attention and determine the next step.